BILLING ADJUSTMENTS Typhoon Sendong has caused disruptions in our delivery of water service and billings to our concessionaires. As soon as normal office procedures resumed last January, billing adjustment guidelines were set and implemented.
For payments made directly to the COWD tellers only the 50% discount on the minimum/service charge for the December consumption is automatically deducted from the bill.
However, since the effect in the metering system and consequently in the water bills vary from one household/establishment to another, further adjustment on the bills have to be dealt with individually. It is for this reason that concessionaires are advised to visit the Customer Accounts Division located at the Ground Floor of the Admin Building for their individual adjustments.
Again, we would like to thank you for your understanding and cooperation.
Posted: [ March 27, 2012 ]